Refund & Returns Policy

Last Updated: 26 July 2026

At Dear Scribbles, every keepsake is individually handcrafted from your original artwork. As each order is custom-made specifically for you, our refund and return policy differs from that of standard retail products.

Please read this policy carefully before placing your order.

Personalised Products

All Dear Scribbles products are made to order using the artwork, handwriting, photographs or personalisation details you provide.

As our products are personalised, we are unable to accept returns or exchanges for:

- Change of mind

- Incorrect size or product selected by the customer

- Incorrect artwork uploaded by the customer

- Incorrect spelling, names, dates or engraving details submitted during checkout

- Minor colour variations resulting from screen displays or the handcrafted production process

- Normal wear and tear after delivery

Please review your order carefully before completing your purchase.

Order Amendments & Cancellations

If you wish to amend or cancel your order, please contact us as soon as possible.

We may be able to accommodate changes before production begins.

Once production has commenced, your order cannot be cancelled or modified due to the personalised nature of our products.

Damaged, Defective or Incorrect Orders

We take great care in producing every keepsake. However, if your order arrives:

- Damaged during delivery

- Defectively manufactured

- Different from the confirmed order placed

please contact us within 7 days of receiving your parcel.

Please include:

- Your order number

- A description of the issue

- Clear photographs of the product

- Photographs of the packaging where applicable

We will assess each case individually and, where appropriate, offer a repair, replacement or another suitable resolution.

Shipping Damage

If your parcel appears visibly damaged upon delivery, we recommend taking photographs before opening the package whenever possible.

Damage caused during shipping must be reported within 7 days of delivery.

Parcels

If your parcel has not arrived within the estimated delivery timeframe, please contact us.

We will work with the courier to investigate the shipment and keep you informed throughout the process. All parcels will only be shipped out with tracking number.

Refund Eligibility

Refunds may be considered only where:

- We are unable to fulfil your order.

- The product has a verified manufacturing defect.

- We have sent the wrong product.

- A replacement is not reasonably possible.

Approved refunds will be processed using the original payment method within 7-14 business days from approval of refund request.

# 7. Non-Refundable Items

Refunds or exchanges will not be provided for:

- Personalised products where the customer has provided incorrect information or artwork.

- Products that have been worn, damaged or altered after delivery.

- Delays caused by customs clearance or courier services.

- Variations that arise from the handmade production process and do not affect the overall quality or functionality of the product.

Return Shipping

Where a return has been approved, customers may be asked to return the item

Unless the return is due to our error or a verified manufacturing defect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as Dear Scribbles is not responsible for returned parcels that are lost in transit.

Processing Time

Approved refunds will be processed within 7–14 business days after the returned item has been received (where applicable) and inspected.

Depending on your payment provider, it may take additional time for the refund to appear in your account.

Contact Us

If you have any questions regarding this Refund & Returns Policy or need assistance with your order, please contact us:

Dear Scribbles by Craftlanders

Craftlanders Private Limited

Email: connect@dearscribbles.com

Whatsapp: +6581963465

Website: www.dearscribbles.com