Privacy Policy

Last Updated: 26 July 2026

Welcome to Dear Scribbles ("we", "our", "us"). We value your privacy and are committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website or purchase our products.

1. Information We Collect

We may collect the following information when you use our website:

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

• Order details

• Children's drawings, artwork, handwritten notes or uploaded images

• Communications with us

• Device information such as IP address, browser type and cookies

Payment information is securely processed through our payment providers. Dear Scribbles does not store your full credit card or payment card details.

2. How We Use Your Information

We collect and use your personal information to:

• Process and fulfil your orders

• Produce personalised jewellery and keepsakes

• Verify uploaded artwork

• Communicate with you regarding your order

• Arrange shipping and delivery

• Respond to customer enquiries

• Improve our products and website

• Prevent fraud and protect our business

• Comply with legal and regulatory requirements

Where you have provided your consent, we may also send promotional emails, exclusive offers and product updates.

3. Children's Artwork

Dear Scribbles specialises in transforming children's drawings into personalised keepsakes.

Artwork uploaded by customers will only be used for:

• Producing your personalised order

• Quality control

• Customer support

• Replacements where applicable

We will not publish your uploaded artwork, photographs or finished products on our website, social media channels or marketing materials without your prior permission.

4. Consent

By using our website, placing an order or uploading artwork, you consent to Dear Scribbles collecting, using and processing your personal information for the purposes described in this Privacy Policy.

You also confirm that:

• You own the artwork or have permission to submit it.

• You have the necessary rights to reproduce the uploaded artwork.

• The information you provide is accurate and complete.

5. Disclosure of Information

We may share your personal information only where necessary with trusted third parties including:

• Payment providers

• Shipping and courier companies

• Manufacturing partners involved in producing your personalised keepsake

• Technology service providers

• Professional advisers where required by law

We do not sell, rent or trade your personal information to third parties.

6. Data Retention

We retain your personal information only for as long as reasonably necessary to:

• Fulfil your order

• Provide customer support

• Meet legal and accounting obligations

• Resolve disputes

Artwork files may be retained for a reasonable period to facilitate future enquiries or replacement requests.

7. Cookies

Our website uses cookies to:

• Improve website performance

• Remember your preferences

• Analyse website traffic

• Enhance your shopping experience

You may disable cookies through your browser settings, although some website features may not function properly.

8. Marketing Communications

If you choose to subscribe to our mailing list, we may send you:

• New product announcements

• Promotions

• Exclusive offers

• Company updates

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

9. Your Rights

Subject to applicable law, you may request to:

• Access your personal information

• Correct inaccurate personal information

• Withdraw your consent

• Request information about how your personal data is used

To make any request, please contact us using the details below.

10. Security

We take reasonable administrative, technical and organisational measures to safeguard your personal information against unauthorised access, disclosure, alteration or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure.

11. Third-Party Services

Our website may use trusted third-party providers for services including:

• Payment processing

• Website hosting

• Email communications

• File uploads

• Shipping and logistics

These providers process information only as necessary to provide their respective services.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page together with the updated effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us:

Dear Scribbles by Craftlanders

Email: connect@dearscribbles.com

Website: www.dearscribbles.com